Handling a Difficult Customer Lunch and Learn Talk in Seychelles

Welcome to an insightful Lunch and Learn session dedicated to mastering the art of handling difficult customers, set against the serene backdrop of Seychelles. Join us for an engaging discussion on effective strategies for managing challenging customer interactions with professionalism and empathy, and learn practical techniques for de-escalating tensions and finding mutually beneficial solutions. Through interactive sessions and real-world scenarios, discover how to turn challenging encounters into opportunities for building trust and strengthening customer relationships in Seychelles’ welcoming atmosphere.


Dealing with difficult customers is an inevitable aspect of customer service. In this Lunch and Learn Talk, participants will explore proven techniques for effectively handling challenging situations, including active listening, empathy, and problem-solving skills. By equipping themselves with the tools and mindset needed to navigate difficult interactions, attendees will be better prepared to provide exceptional customer service and uphold the reputation of their organisations in Seychelles’ vibrant business community.


Talk Objectives:

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   1. Understanding the Importance of Handling Difficult Customers:
      Gain insights into the impact of effective customer service on customer satisfaction, loyalty, and business reputation.
   2. Recognising Different Types of Difficult Customers:
      Learn to identify common characteristics and behaviours of difficult customers, including angry, demanding, and unreasonable individuals.
   3. Developing Empathy and Active Listening Skills:
      Enhance your ability to empathise with customers’ concerns and actively listen to their grievances, demonstrating understanding and validation.
   4. Remaining Calm and Professional:
      Explore techniques for maintaining composure and professionalism, even in the face of challenging and emotionally charged interactions.
   5. De-Escalating Tensions:
      Learn strategies for de-escalating tensions and defusing confrontational situations through effective communication and conflict resolution techniques.
   6. Problem-Solving and Finding Solutions:
      Develop problem-solving skills to address customer issues promptly and find mutually beneficial solutions that meet both the customer’s needs and business objectives.
   7. Setting Boundaries and Managing Expectations:
      Learn how to set clear boundaries with customers while managing their expectations realistically, ensuring transparency and fairness in all interactions.
   8. Turning Challenges into Opportunities:
      Explore how to turn challenging customer interactions into opportunities for building trust, loyalty, and long-term customer relationships through effective problem resolution and personalised service.
   9. Seeking Support and Escalating When Necessary:
      Understand when to seek support from supervisors or colleagues and how to escalate issues appropriately to ensure prompt and satisfactory resolution for the customer.
   10. Continuous Improvement and Learning:
       Adopt a mindset of continuous improvement and learning, reflecting on past interactions, and identifying areas for personal and professional growth in handling difficult customer situations.

Empower yourself to handle difficult customer interactions effectively by attending our “Handling a Difficult Customer Lunch and Learn Talk in Seychelles.” Join us as we explore practical strategies, share best practices, and equip ourselves with the skills and mindset needed to provide exceptional customer service, even in challenging situations. Don’t miss this opportunity to enhance your customer service skills and contribute to the success of your organisation in Seychelles’ dynamic business environment.


Ready to master the art of handling difficult customers with grace and professionalism? Secure your spot now by signing up below. We look forward to welcoming you to a valuable Lunch and Learn session where every interaction becomes an opportunity for building customer trust and loyalty.


More Information:


Duration: 60 minutes


Fees: $1299.97  USD 679.97


For more information please contact us at: contact@knowlesti.com.sc


If you would like to register for this talk, fill out the registration form below.